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PRIVACY POLICY

This policy describes how Simply Music (we, us, or our) collects, manages, stores, uses, and discloses your personal information. It outlines the privacy framework within which we operate and should be read in conjunction with any supplementary privacy policies and implementation procedures that we may introduce or update periodically.

If you disagree with the terms of this policy, please refrain from providing us with your personal information.

1. YOUR PERSONAL INFORMATION AND PRIVACY

Our Privacy Policy explains how we collect, store, use, disclose, and manage your personal information. It also details the physical, electronic, and security measures we employ to protect it. However, by providing personal information through this website, you accept the inherent risks of dealing over the internet and agree not to hold us responsible for any breach of security unless we have violated a law, acted with gross negligence, or deliberately defaulted on our duties to you.

We reserve the right to disclose de-identified information about users to third parties. Complaints about privacy matters are taken seriously, and our complaint handling procedure is outlined in this policy.

2. DEFINITIONS

  • Information and Records: This policy covers electronic or physical records but excludes publicly available information and employee records under the Privacy Act.
  • Personal Information: Information that identifies you or can reasonably be used to ascertain your identity.
  • Sensitive Information: Includes biometric, criminal, genetic, health, political, philosophical, and membership-related data.

3. WHAT TYPES OF PERSONAL INFORMATION DOES SIMPLY MUSIC COLLECT AND HOLD?

Depending on your interaction with us, we may collect:

  • Your name, gender, and date of birth
  • Email address, occupation, and job title
  • Business Information
  • Technology used to access our services
  • Residential or mailing address
  • Phone numbers
  • Government-related identifiers
  • Passport and visa details
  • Bank account or financial details

You may refuse to provide personal information, which could affect our ability to meet our obligations to you or others. Anonymity or pseudonyms may be used but could restrict access to our services.

4. WHY DOES SIMPLY MUSIC COLLECT, HOLD, USE, AND DISCLOSE PERSONAL INFORMATION?

We may collect, store, and use your personal information to:

  • Provide services or information relevant to you
  • Process service orders
  • Handle collections and compliance
  • Assess creditworthiness or employment applications
  • Create an online profile for our services
  • Determine eligibility for offers or goods
  • Respond to inquiries and legal obligations

We may disclose your personal information to:

  • Related parties or trusted partners
  • Electronic payment service providers
  • Government agencies or authorities as legally required
  • Technology providers and business advisors
  • External auditors and lawyers
  • Prospective business buyers

Certain situations allow us to disclose personal information without consent, such as preventing imminent threats to health or safety.

5. USE OF THIRD-PARTY SOFTWARE

Our website may use services and technologies provided by third parties. Your personal information may be collected directly by third-party service providers like:

  • Google Analytics
  • Email marketing platforms
  • Payment processing services

Review their privacy policies to understand how they collect and use your information, which is beyond our control.

6. DIRECT MARKETING

We may use your personal information for marketing purposes where you've consented (implied or explicit). You may opt out anytime via the website contact details or links provided in marketing communications.

7. CROSS-BORDER DISCLOSURE OF PERSONAL INFORMATION

Personal information submitted on our website may be stored in the Cloud. We may share your information with overseas third parties that provide:

  • Cloud software and maintenance
  • Training services
  • Infrastructure or hardware

By providing personal information, you consent to these disclosures. We are not accountable for non-compliance with Canadian privacy laws by overseas recipients.

8. HOW DOES SIMPLY MUSIC HOLD AND SECURE YOUR PERSONAL INFORMATION?

We take reasonable steps to ensure the information we collect is accurate, complete, and relevant.

  • Electronic data is protected by access restrictions and passwords.
  • Hard copies are stored securely.

Despite security measures, no guarantee can be made against data breaches.

9. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Requests for access or correction must be submitted in writing. We will respond reasonably promptly, provided granting access:

  • Does not impact others' privacy
  • Is not frivolous or unlawful
  • Is verifiable

We reserve the right to charge reasonable fees and may withhold access until payment.

10. COMPLAINTS

For complaints or concerns about this policy, contact our Privacy Officer via [email protected]. We will respond promptly and professionally.

11. MORE INFORMATION

For any further questions, contact us directly via:

  • Email: [email protected]
  • Call: 250-785-7070
  • Visit Us: 9013 100th Avenue, Fort Saint John, BC, Canada V1J 1X5